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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Service and Contact Management System
    Awarded contract

    Customer Service and Contact Management System

    Status
    Awarded
    Published 26 Feb 2026

    The City of Tampere is seeking a software-as-a-service (SaaS) solution for a customer service and contact management system. This system will include a user interface for customers, a chat solution, a knowledge base, and a service management system. The procurement also includes system training and

    🇫🇮FinlandPublished 26 Feb 2026· 8 months agoviaTED
    Status
    Awarded
    Published 26 Feb 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇫🇮Finland

    Lifecycle

    Awarded

    Contract awarded. Originally published 8 months ago.

    26 February 2026
    Awarded — no open tender advertised

    Brief

    The City of Tampere is seeking a software-as-a-service (SaaS) solution for a customer service and contact management system. This system will include a user interface for customers, a chat solution, a knowledge base, and a service management system. The procurement also includes system training and documentation. The service management system will manage contacts from various channels, handle workflows and forms, and provide reporting capabilities. The system must enable smooth routing, processing, tracking, reporting, and statistics of contacts coming from different channels. It will be used to handle and report on customer inquiries (e.g., questions, feedback, internal contacts) and to facilitate data-driven decision-making based on the information collected. Additionally, the long-term goal of the procurement is to integrate various service channels into the system. The City of Tampere is implementing a comprehensive model for advice and feedback management, and the system will support the tasks, roles, and processes defined by this model. The planning for the implementation project will begin immediately after the contract is signed, which is expected to occur by November 2025. The supplier must deliver the system for production use within eight (8) months.

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    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    139020-2026

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    Buyer
    CITY OF TAMPERE
    Sector
    IT & Software