BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsZendesk Customer Support Platform License and Support Services
    Awarded contract

    Zendesk Customer Support Platform License and Support Services

    Awarded
    £269.5k
    Published 7 Aug 2026

    Procurement of Zendesk SaaS licenses and dedicated technical support services to enable customer service operations.

    🇬🇧United Kingdom· LondonPublished 7 Aug 2026· 1 months agoviaFind a Tender
    Awarded
    £269.5k
    Published 7 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £269,510
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • ZE
      Zendesk, Inc.
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    7 August 2026
    Awarded — no open tender advertised

    Brief

    This opportunity seeks a qualified vendor to provide Zendesk Software-as-a-Service (SaaS) platform licenses and comprehensive ongoing technical support. The vendor will be responsible for maintaining service availability, providing user support, managing updates and system maintenance, and ensuring optimal performance of the Zendesk platform. Services should include helpdesk assistance, documentation, training materials, and proactive monitoring to support the organization's customer service operations.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, NHS RESOLUTION has awarded 1 contract to 1 supplier.

    Who wins here
    1. Zendesk, Inc.1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

    More from NHS RESOLUTION

    4 listingsView all →
    AwardedProfessional Services🇬🇧United Kingdom

    Payroll and Pension Administration Services

    Provide payroll processing, employee benefits administration, and NHS pension record management services for NHS Resolution over a 24-month initial period with potential 24-month extension.

    £133,778NHS RESOLUTION
    Published 9 Jul 2026
    AwardedProfessional Services🇬🇧United Kingdom

    Data Centre Hosting Services at Cody Park

    Seek qualified providers for data centre hosting services (24kW capacity) at Cody Park facility.

    £204,654NHS RESOLUTION
    Published 24 Jun 2026
    AwardedHealthcare & Medical🇬🇧United Kingdom

    Tablets and Keyboards Procurement

    NHS Resolution is seeking suppliers for the procurement of Pro10 tablets and keyboards. The total value of this contract is £11,886.10. Suppliers are invited to provide these electronic devices, which are essential for enhancing operational efficiency. The deadline for submissions is August 11, 2025

    est.£11,886NHS RESOLUTION
    Published 20 Aug 2025
    AwardedEducation & Training🇬🇧United Kingdom

    NHS Resolution Training Opportunity

    NHS Resolution is seeking a supplier to provide training services focused on Digital Data and Technology Transformation. The total value of this contract is £42,500. Suppliers interested in this opportunity should note that the deadline for submissions is May 30, 2025. The awarded supplier for this

    est.£42,500NHS RESOLUTION
    Published 11 Jul 2025

    Open in IT & Software

    4 open listingsView all →
    OpenIT & Software🇬🇧United Kingdom

    IT Hardware Supply Framework for National Grid

    National Grid is seeking experienced IT hardware resellers to establish strategic framework agreements for supplying network infrastructure, cyber security, servers, and related services across its UK and US businesses.

    £48,000,000indicativeNATIONAL GRID UK LIMITED
    Published 23 Sept 2026
    OpenIT & Software🇬🇧United Kingdom

    Genomic Laboratory Information System (LIMS) for Regional Testing Network

    BWC seeks a modern Genomic LIMS to support distributed genomic testing across a multi-site laboratory network with unified access, management, and reporting capabilities.

    Birmingham Women's and Children's NHS Foundation Trust
    Published 23 Sept 2026
    OpenIT & Software🇬🇧United Kingdom

    Train Planning and Rostering Systems Replacement

    Chiltern Rail is procuring fully managed Train Planning and Rostering software solutions with implementation starting July 2027 and go-live in March 2028, valued at £2.5-£6.5 million over the contract term.

    est.£6,500,000CHILTERN RAIL LIMITED
    Published 23 Sept 2026
    OpenIT & Software🇬🇧United Kingdom

    Technology Products and Services Framework Agreement

    Framework agreement for procuring technology hardware, software, and associated services with emphasis on sustainability and circular economy principles.

    £20,000,000,000indicativeGovernment Commercial Agency
    Published 23 Sept 2026
    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06df78
    NR
    Buyer
    NHS RESOLUTION
    Sector
    IT & Software