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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsZendesk Customer Support Platform License and Support Services
    Awarded contract

    Zendesk Customer Support Platform License and Support Services

    Awarded
    £269.5k
    Published 7 Aug 2026

    Procurement of Zendesk SaaS licenses and dedicated technical support services to enable customer service operations.

    🇬🇧United Kingdom· LondonPublished 7 Aug 2026· 2 months agoviaFind a Tender
    Awarded
    £269.5k
    Published 7 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £269,510
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • ZE
      Zendesk, Inc.
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    7 August 2026
    Awarded — no open tender advertised

    Brief

    This opportunity seeks a qualified vendor to provide Zendesk Software-as-a-Service (SaaS) platform licenses and comprehensive ongoing technical support. The vendor will be responsible for maintaining service availability, providing user support, managing updates and system maintenance, and ensuring optimal performance of the Zendesk platform. Services should include helpdesk assistance, documentation, training materials, and proactive monitoring to support the organization's customer service operations.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, NHS RESOLUTION has awarded 1 contract to 1 supplier.

    Who wins here
    1. Zendesk, Inc.1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06df78

    Your fit

    Could you win the next one?

    This went to Zendesk, Inc.. Sonar reads NHS RESOLUTION's work like this against your business — who holds it, and whether you could compete or partner next time.

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    NR
    Buyer
    NHS RESOLUTION
    Sector
    IT & Software