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    ContractsHousing and Homelessness Management System
    Awarded contract

    Housing and Homelessness Management System

    Awarded
    £204.7k
    Published 22 Jul 2026

    Procurement of an integrated CRM system to manage homelessness applications, housing registers, property lettings, and support services for rough sleepers and homeless individuals.

    🇬🇧United KingdomPublished 22 Jul 2026· 2 months agoviaContracts Finder
    Awarded
    £204.7k
    Published 22 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £204,654
      Pounds sterling
    • Tender closed
      31 Dec 2025
      9 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • CI
      CIVICA
      Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    22 Jul 2026Today31 Dec 2025

    Brief

    This opportunity seeks a comprehensive Customer Relationship Management (CRM) system to manage housing and homelessness services. The system must support statutory homelessness applications, housing register management, and a Choice Based Lettings (CBL) platform that allows applicants to bid on available properties. Additional required features include modules for rough sleeper case management, Subject Access Request (SAR) processing and tracking, and the ability to record and manage homeless enquiries within a unified database. The solution should streamline processes across multiple housing service areas while maintaining compliance with relevant regulations and data protection requirements.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, Southend-on-sea Borough Council has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. CIVICA1× · 33%
    2. Prosperon Networks Ltd1× · 33%
    3. IN-TEND LIMITED1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    ef1cc3d3-8671-45fd-b079-5c3295b47464-907709

    Your fit

    Could you win the next one?

    This went to CIVICA. Sonar reads Southend-on-sea Borough Council's work like this against your business — who holds it, and whether you could compete or partner next time.

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    SB
    Buyer
    Southend-on-sea Borough Council
    Sector
    IT & Software