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    ContractsQuarterly Mystery Traveller Surveys for Bus Service Quality Evaluation
    Awarded contract

    Quarterly Mystery Traveller Surveys for Bus Service Quality Evaluation

    Awarded
    £120k
    Published 21 Jul 2026

    Conduct quarterly mystery traveller surveys from 2026-2029 to evaluate bus service quality and performance across West Northamptonshire.

    🇬🇧United Kingdom· East MidlandsPublished 21 Jul 2026· 3 weeks agoviaFind a Tender
    Awarded
    £120k
    Published 21 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £120,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Transport & Logistics
      Browse related listings
    • Location
      🇬🇧United Kingdom
      East Midlands

    Suppliers

    1 supplier
    • SY
      Systra Ltd
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 weeks ago.

    21 July 2026
    Awarded — no open tender advertised

    Brief

    This opportunity involves organizing and conducting quarterly mystery traveller surveys from 2026 through 2029 to assess and monitor the quality of bus services across the West Northamptonshire Council (WNC) area. The surveys will evaluate key performance indicators (KPIs) related to service reliability, customer experience, safety, and operational standards. Suppliers will be responsible for recruiting and training mystery travellers, coordinating survey activities, collecting data on passenger experiences, analyzing findings, and providing detailed reports with recommendations for service improvements. This contract supports WNC's commitment to maintaining high-quality public transportation standards.

    Track record

    133 awards · 39 winners
    Open field

    No single supplier dominates the field.

    In transport logistics, WEST NORTHAMPTONSHIRE COUNCIL has awarded 133 contracts to 39 suppliers.

    Who wins here
    1. SKYLINE TAXIS19× · 14%
    2. MS CARS14× · 11%
    3. harrisons private hire ltd11× · 8%
    4. TOP RANK TRANSPORT7× · 5%
    5. Mayfair Cars Northampton Ltd7× · 5%
    6. ACTIVE NORTH CARS7× · 5%

    +33 more suppliers

    Across transport logistics, the most active winners are 24X7 LTD, Courtesy Cars Redhill Ltd, SKYLINE TAXIS — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06cfe6
    WN
    Buyer
    WEST NORTHAMPTONSHIRE COUNCIL
    Sector
    Transport & Logistics