Refrigerated Container Management Services at London Gateway Port

DP World London Gateway invites qualified suppliers to provide comprehensive refrigerated (reefer) container management services at London Gateway Port, one of the UK's busiest deep-sea container terminals. The scope includes labour, supervision, equipment, and operational support for all reefer container activities operating 24 hours, 365 days per year. Key responsibilities include: plugging and unplugging reefer containers, continuous monitoring of refrigerated units, responding to temperature alarms, identifying and escalating defects, attending vessels, providing customer support, and generating operational reports. The successful supplier must maintain high operational performance, safety standards, and customer service while supporting DP World's growth objectives. Requirements: Demonstrated experience in port, terminal, logistics, or comparable operational environments; robust health and safety management systems; effective business continuity plans; and adequate resources to mobilise and sustain service delivery. This is a utilities contract under the Procurement Act 2023 using a Competitive Flexible Procedure. Contract term: 3 years with an optional 24-month extension subject to satisfactory performance. Key objectives include safe and efficient reefer operations, achievement of agreed service levels and KPIs, rapid alarm response, excellent customer service, continuous improvement, and strict health, safety, and environmental compliance.