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    ContractsCustomer Segmentation Consulting Services
    Awarded contract

    Customer Segmentation Consulting Services

    Status
    Awarded
    Published 30 Oct 2026

    Consultant needed to develop a customer segmentation model enabling personalized service delivery, improved customer insights, and measurable experience enhancements.

    🇬🇧United Kingdom· West MidlandsPublished 30 Oct 2026· 5 days agoviaFind a Tender
    Status
    Awarded
    Published 30 Oct 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      West Midlands

    Suppliers

    1 supplier
    • EQ
      EQUIFAX LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 5 days ago.

    30 October 2026
    Awarded — no open tender advertised

    Brief

    This contract seeks a qualified consultant to develop or implement a customer segmentation model that will enhance organizational capabilities across multiple areas. The consultant will work to: improve customer understanding through data analysis; enable personalized and targeted communications; deliver services aligned with customer needs and expectations; create tailored customer engagement strategies; perform segmentation analysis and support predictive data modeling; implement proactive and preventative customer support approaches; identify missing data elements that would strengthen customer insights; and establish measurable improvements in customer experience. The engagement aims to transform customer interactions from reactive to proactive, supported by advanced analytics and data-driven decision-making.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, Citizen Housing Group Ltd has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. EQUIFAX LIMITED1× · 33%
    2. CENTERPRISE INTERNATIONAL LTD1× · 33%
    3. NEC SOFTWARE SOLUTIONS UK LIMITED1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-066efd

    Your fit

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    CH
    Buyer
    Citizen Housing Group Ltd
    Sector
    IT & Software