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    ContractsCare Coordination Centre Digital and Voice Communications System
    Awarded contract

    Care Coordination Centre Digital and Voice Communications System

    Awarded
    £205.4k
    Published 22 Sept 2026

    Procurement for a digital and voice communication system to support a 24/7 regional care coordination centre managing community health services across East and West Suffolk.

    🇬🇧United Kingdom· East of EnglandPublished 22 Sept 2026· 1 month agoviaFind a Tender
    Awarded
    £205.4k
    Published 22 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £205,416
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      East of England

    Suppliers

    1 supplier
    • NT
      NETCALL TECHNOLOGY LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 month ago.

    22 September 2026
    Awarded — no open tender advertised

    Brief

    The Care Coordination Centre (CCC) is a 24/7 single point of access for community health and social care services across East and West Suffolk. The centre currently manages high call volumes and electronic referrals, coordinating access to multiple services including Integrated Neighbourhood Teams, REACT services, and specialist community services. This opportunity seeks a digital and voice communication solution (Liberty Converse CX platform) to enhance the centre's ability to handle patient inquiries, manage referrals efficiently, and improve service coordination across both East and West Suffolk. Suppliers should understand this is a critical infrastructure project supporting a busy regional healthcare coordination hub requiring robust, scalable communication technology capable of handling complex multi-service referral workflows.

    Track record

    5 awards · 4 winners
    Open field

    No single supplier dominates the field.

    In it software, East Suffolk and North Essex NHS Foundation Trust has awarded 5 contracts to 4 suppliers.

    Who wins here
    1. A2Z CLOUD LTD2× · 40%
    2. CHKS LIMITED1× · 20%
    3. CARRADALE FUTURES HORIZON LIMITED1× · 20%
    4. NETCALL TECHNOLOGY LIMITED1× · 20%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-077780

    Your fit

    Could you win the next one?

    This went to NETCALL TECHNOLOGY LIMITED. Sonar reads East Suffolk and North Essex NHS Foundation Trust's work like this against your business — who holds it, and whether you could compete or partner next time.

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    ES
    Buyer
    East Suffolk and North Essex NHS Foundation Trust
    Sector
    IT & Software