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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCare Coordination Centre Digital and Voice Communications System
    Awarded contract

    Care Coordination Centre Digital and Voice Communications System

    Awarded
    £205.4k
    Published 22 Sept 2026

    Procurement for a digital and voice communication system to support a 24/7 regional care coordination centre managing community health services across East and West Suffolk.

    🇬🇧United Kingdom· East of EnglandPublished 22 Sept 2026· YesterdayviaFind a Tender
    Awarded
    £205.4k
    Published 22 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £205,416
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      East of England

    Suppliers

    1 supplier
    • NT
      NETCALL TECHNOLOGY LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published yesterday.

    22 September 2026
    Awarded — no open tender advertised

    Brief

    The Care Coordination Centre (CCC) is a 24/7 single point of access for community health and social care services across East and West Suffolk. The centre currently manages high call volumes and electronic referrals, coordinating access to multiple services including Integrated Neighbourhood Teams, REACT services, and specialist community services. This opportunity seeks a digital and voice communication solution (Liberty Converse CX platform) to enhance the centre's ability to handle patient inquiries, manage referrals efficiently, and improve service coordination across both East and West Suffolk. Suppliers should understand this is a critical infrastructure project supporting a busy regional healthcare coordination hub requiring robust, scalable communication technology capable of handling complex multi-service referral workflows.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, East Suffolk and North Essex NHS Foundation Trust has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. CHKS LIMITED1× · 50%
    2. NETCALL TECHNOLOGY LIMITED1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-077780
    ES
    Buyer
    East Suffolk and North Essex NHS Foundation Trust
    Sector
    IT & Software