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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    Contracts24/7 Emergency Switchboard Service
    Closed contract

    24/7 Emergency Switchboard Service

    Provide a responsive 24/7 emergency switchboard service to help vulnerable residents contact the council whenever they need support.

    🇬🇧United Kingdom· LondonPublished 10 Jul 2026· 4 months agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Closed

    No longer open. Published 4 months ago.

    10 July 2026
    Closed — no tender deadline was published

    Brief

    This opportunity involves providing a high-quality, scalable out-of-hours switchboard service that enables residents to contact the council easily at any time, particularly when they are in vulnerable situations. The service should handle emergency calls and non-urgent inquiries outside standard business hours, ensuring reliable and professional response to residents seeking support. Suppliers should demonstrate capability to manage call volumes, integrate with council systems, provide trained operators, and maintain service quality standards across all hours of operation.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In media communications, LONDON BOROUGH OF LEWISHAM has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. AJS Ltd1× · 50%
    2. Videre - Taylor Woodrow Infrastructure Ltd1× · 50%

    Across media communications, the most active winners are BRITISH TELECOMMUNICATIONS PLC, SOFTCAT PLC, VIRGIN MEDIA BUSINESS LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06c8f2

    Track

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    LB
    Buyer
    LONDON BOROUGH OF LEWISHAM
    Sector
    Media & Communications