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    ContractsSMS and Telematching Services for 2027 Census Test
    Open tender

    SMS and Telematching Services for 2027 Census Test

    ONS seeks a secure, compliant supplier to deliver telematching and SMS reminder services supporting the 2027 Census Test, with strict data security and governance requirements.

    🇬🇧United Kingdom· WalesPublished 24 Aug 2026· 2 months agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Wales

    Lifecycle

    Open

    Open tender — no closing date published. Opened 2 months ago.

    24 August 2026
    Open tender · no closing date published

    Brief

    The Office for National Statistics (ONS) is seeking a supplier to provide Telematching and SMS reminder services for the 2027 Census Test. The service will match approximately 120,000 residential addresses to mobile telephone numbers, send SMS reminders to improve response rates, and provide management information for programme evaluation. Key responsibilities include: conducting initial telematching and a refresh exercise; sending ONS-approved SMS messages on specified dates (14 and 23 March 2027); managing delivery outcomes and opt-outs; providing operational reporting and performance data; ensuring secure data handling and deletion in line with GDPR and Data (Use and Access) Act 2025 requirements; and participating in testing and assurance activities. The supplier must demonstrate exemplary ethical standards and robust governance in handling personal data. Minimum requirements include ISO 27001 certification, Cyber Essentials or Cyber Essentials Plus certification, UK-based data storage and processing, BPSS vetting for relevant staff, and full UK GDPR compliance. This is preliminary market engagement to inform the procurement approach under the Procurement Act 2023, with indicative timelines from October 2026 to March 2027.

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    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06eab0

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    Sector
    Media & Communications