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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsContact Centre Technology Services
    Awarded contract

    Contact Centre Technology Services

    Awarded
    £6m
    Published 17 Jun 2026

    Provision of contact centre technology platform with delivery, management, and ongoing support services for inbound and outbound customer communications.

    🇬🇧United KingdomPublished 17 Jun 2026· 2 months agoviaContracts Finder
    Awarded
    £6m
    Published 17 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £6,000,000
      Pounds sterling
    • Tender closed
      27 Feb 2026
      6 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • R1
      Route 101 Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    17 Jun 2026Today27 Feb 2026

    Brief

    Opportunity to deliver and manage inbound and outbound contact centre operations. This includes implementing contact centre technology solutions, providing ongoing technical support and maintenance, and managing day-to-day contact centre operations. Suppliers should demonstrate expertise in contact centre platforms, customer service delivery, system integration, and support services to handle high-volume customer interactions efficiently and reliably.

    Track record

    6 awards · 6 winners
    Open field

    No single supplier dominates the field.

    In it software, HM LAND REGISTRY has awarded 6 contracts to 6 suppliers.

    Who wins here
    1. SOFTCAT PLC1× · 17%
    2. NAMOS SOLUTIONS LIMITED1× · 17%
    3. CROWN HOSTING DATA CENTRES LIMITED1× · 17%
    4. Route 101 Limited1× · 17%
    5. Version 1 Solutions Ltd1× · 17%
    6. CGI IT UK LIMITED1× · 17%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    496b6dc3-9d49-45c3-887e-52a663ee5c3f-902527
    HL
    Buyer
    HM LAND REGISTRY
    Sector
    IT & Software