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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsHornbill Ticket System Licence Renewal
    Awarded contract

    Hornbill Ticket System Licence Renewal

    Awarded
    £265.7k
    Published 21 Sept 2026

    Renewal and expansion of Hornbill Ticket System licences to support Digital, ICT, and Business Operations Centre workflows.

    🇬🇧United KingdomPublished 21 Sept 2026· YesterdayviaContracts Finder
    Awarded
    £265.7k
    Published 21 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £265,670
      Pounds sterling
    • Tender closed
      7 Sept 2026
      2 weeks ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • HT
      HORNBILL TECHNOLOGIES LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published yesterday.

    21 Sept 20267 Sept 2026

    Brief

    This is a licence renewal opportunity for the Hornbill Ticket System, a software platform currently used by the Digital and ICT department for IT service management and ticketing. The procurement includes renewal of existing licences plus additional licences to support new workflows managed by the Business Operations Centre. Suppliers should note that this is an expansion of the current deployment to include additional functional areas and user groups. The successful supplier will provide software licences, ongoing support, and maintenance for the Hornbill platform.

    Track record

    14 awards · 14 winners
    Open field

    No single supplier dominates the field.

    In it software, NORTHUMBERLAND COUNTY COUNCIL has awarded 14 contracts to 14 suppliers.

    Who wins here
    1. University Hospitals Birmingham FT1× · 7%
    2. Policy in Practice1× · 7%
    3. LIGHTSPEED SYSTEMS (EUROPE) LIMITED1× · 7%
    4. Delib Limited1× · 7%
    5. ILLY System Limited1× · 7%
    6. This is Focus Ltd1× · 7%

    +8 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    77c65913-ecee-4f45-8bd4-50a861d4fa02-914794
    NC
    Buyer
    NORTHUMBERLAND COUNTY COUNCIL
    Sector
    IT & Software