Firefighter Pension Administration and Payroll Services

The Authority is seeking a service provider to deliver comprehensive pension administration and payroll services for firefighters. The provider must manage all active members, deferred members, pensioners, and dependants across the Firefighters' Pension Schemes. Key requirements include: a fully integrated pension administration platform with workflow and document management; accurate pensioner payroll processing; member record management; employer support services; member and pensioner support; and compliance with all relevant legislation and regulations. The provider must demonstrate a commitment to continuous improvement, innovation, and service quality enhancement throughout the contract term. This is a mission-critical service requiring expertise in pension administration, payroll operations, and stakeholder management.