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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCloud-Hosted Contact Centre Platform for NHS Trusts
    Awarded contract

    Cloud-Hosted Contact Centre Platform for NHS Trusts

    Awarded
    £532.6k
    Published 24 Sept 2026

    Supply and support of a cloud-based contact centre platform for two NHS Trusts over 3 years, valued at £532,594 excluding VAT.

    🇬🇧United Kingdom· East MidlandsPublished 24 Sept 2026· TodayviaFind a Tender
    Awarded
    £532.6k
    Published 24 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £532,594
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      East Midlands

    Suppliers

    1 supplier
    • NT
      NETCALL TECHNOLOGY LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    24 September 2026
    Awarded — no open tender advertised

    Brief

    United Lincolnshire Teaching Hospitals NHS Trust and Lincolnshire Community Health Services NHS Trust are seeking a cloud-hosted contact centre platform with comprehensive support and maintenance services. The contract runs for 3 years with an optional 1-year extension, with a total contract value of £532,594 excluding VAT. This is a call-off contract awarded through the NHS Shared Business Services Patient/Citizen Communication Engagement & Hybrid Mail Solutions Framework. The successful supplier will provide a fully managed contact centre solution enabling the NHS Trusts to manage patient and citizen communications effectively and efficiently.

    Track record

    7 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In it software, UNITED LINCOLNSHIRE TEACHING HOSPITALS NHS TRUST has awarded 7 contracts to 5 suppliers.

    Who wins here
    1. INSIGHT DIRECT UK LIMITED2× · 29%
    2. ENDOSOFT LIMITED2× · 29%
    3. SOFTCAT PLC1× · 14%
    4. IDEAGEN TECHNOLOGY LIMITED1× · 14%
    5. NETCALL TECHNOLOGY LIMITED1× · 14%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-0779fd
    UL
    Buyer
    UNITED LINCOLNSHIRE TEACHING HOSPITALS NHS TRUST
    Sector
    IT & Software