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    ContractsCloud-Hosted Contact Centre Platform for NHS Trusts
    Awarded contract

    Cloud-Hosted Contact Centre Platform for NHS Trusts

    Awarded
    £532.6k
    Published 24 Sept 2026

    Supply and support of a cloud-based contact centre platform for two NHS Trusts over 3 years, valued at £532,594 excluding VAT.

    🇬🇧United Kingdom· East MidlandsPublished 24 Sept 2026· 1 month agoviaFind a Tender
    Awarded
    £532.6k
    Published 24 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £532,594
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      East Midlands

    Suppliers

    1 supplier
    • NT
      NETCALL TECHNOLOGY LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 month ago.

    24 September 2026
    Awarded — no open tender advertised

    Brief

    United Lincolnshire Teaching Hospitals NHS Trust and Lincolnshire Community Health Services NHS Trust are seeking a cloud-hosted contact centre platform with comprehensive support and maintenance services. The contract runs for 3 years with an optional 1-year extension, with a total contract value of £532,594 excluding VAT. This is a call-off contract awarded through the NHS Shared Business Services Patient/Citizen Communication Engagement & Hybrid Mail Solutions Framework. The successful supplier will provide a fully managed contact centre solution enabling the NHS Trusts to manage patient and citizen communications effectively and efficiently.

    Track record

    8 awards · 6 winners
    Open field

    No single supplier dominates the field.

    In it software, UNITED LINCOLNSHIRE TEACHING HOSPITALS NHS TRUST has awarded 8 contracts to 6 suppliers.

    Who wins here
    1. INSIGHT DIRECT UK LIMITED2× · 25%
    2. ENDOSOFT LIMITED2× · 25%
    3. Vital Hub UK1× · 13%
    4. SOFTCAT PLC1× · 13%
    5. IDEAGEN TECHNOLOGY LIMITED1× · 13%
    6. NETCALL TECHNOLOGY LIMITED1× · 13%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-0779fd

    Your fit

    Could you win the next one?

    This went to NETCALL TECHNOLOGY LIMITED. Sonar reads UNITED LINCOLNSHIRE TEACHING HOSPITALS NHS TRUST's work like this against your business — who holds it, and whether you could compete or partner next time.

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    UL
    Buyer
    UNITED LINCOLNSHIRE TEACHING HOSPITALS NHS TRUST
    Sector
    IT & Software