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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsBT Inbound Phone Services Contract Renewal
    Awarded contract

    BT Inbound Phone Services Contract Renewal

    Awarded
    £79k
    Published 13 Aug 2026

    Renewal of BT Inbound contract for non-geographic phone numbers supporting customer service operations with enhanced flexibility and disaster recovery features.

    🇬🇧United Kingdom· West MidlandsPublished 13 Aug 2026· 2 months agoviaFind a Tender
    Awarded
    £79k
    Published 13 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £79,050
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      West Midlands

    Suppliers

    1 supplier
    • BG
      BT GROUP PLC
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    13 August 2026
    Awarded — no open tender advertised

    Brief

    This is a 12-month contract renewal for BT Inbound telephone services, which provides non-geographic phone numbers (0800, 0345, etc.) to support customer communications. The service is primarily used by the Contact Centre Team (CCT), with additional use by the IT Service Desk and after-sales support teams. The non-geographic numbers enable customers to reach the organization via free or local-rate calls. Key benefits include flexible number management and disaster recovery capabilities, allowing rapid rerouting of numbers to different endpoints as needed. A Supplier Questionnaire (SQW) has been completed. Alternative providers were contacted but did not respond. Note: BT has advised that Framework procurement is not available for this contract as the current favorable pricing is conditional on the organization's charity status.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, ORBIT GROUP LIMITED has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. NETCALL TECHNOLOGY LIMITED1× · 33%
    2. Spherica Business Solutions Ltd1× · 33%
    3. BT GROUP PLC1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06e3d7

    Your fit

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    OG
    Buyer
    ORBIT GROUP LIMITED
    Sector
    IT & Software