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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsContact Centre Management Solution
    Awarded contract

    Contact Centre Management Solution

    Awarded
    £1.9m
    Published 14 Sept 2026

    Procurement of a contact centre management solution to enhance customer service delivery and operational efficiency across the Council.

    🇬🇧United Kingdom· West MidlandsPublished 14 Sept 2026· 3 days agoviaFind a Tender
    Awarded
    £1.9m
    Published 14 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £1,911,320
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      West Midlands

    Suppliers

    1 supplier
    • PU
      Puzzel Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 days ago.

    14 September 2026
    Awarded — no open tender advertised

    Brief

    The Council is seeking a contact centre management solution to streamline customer service operations and improve service delivery across all departments. This opportunity involves the provision of a comprehensive platform that will enable efficient call routing, workforce management, quality assurance, and customer interaction tracking. The solution should support high-volume enquiries, integrate with existing systems, and provide analytics capabilities to help the Council monitor performance and optimize resource allocation. Suppliers should be prepared to demonstrate experience in implementing similar solutions within public sector environments.

    Track record

    4 awards · 4 winners
    Open field

    No single supplier dominates the field.

    In it software, COVENTRY CITY COUNCIL has awarded 4 contracts to 4 suppliers.

    Who wins here
    1. CityFibre Ltd1× · 25%
    2. CONSTELLIA LIMITED1× · 25%
    3. SOFTCAT PLC1× · 25%
    4. Puzzel Limited1× · 25%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06f986
    CC
    Buyer
    COVENTRY CITY COUNCIL
    Sector
    IT & Software