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    ContractsCork County Council: Digital Services and Customer Relationship Management Platform Extension
    Awarded contract

    Cork County Council: Digital Services and Customer Relationship Management Platform Extension

    Awarded
    644k
    Published 22 Jun 2026

    Cork County Council seeks a 12-month extension for its digital services and customer relationship management platform to maintain operations while planning a full re-procurement of the system.

    🇮🇪IrelandPublished 22 Jun 2026· 3 months agoviaTED
    Awarded
    644k
    Published 22 Jun 2026

    Decision brief

    4 fields
    • Contract value
      644,000currency not stated
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇮🇪Ireland

    Suppliers

    2 suppliers
    • GF
      Granicus Firmstep Ltd
    Lead contractor
  1. GF
    Granicus Firmstep Ltd
    Consortium partner
  2. Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    22 June 2026
    Awarded — no open tender advertised

    Brief

    Cork County Council is extending its digital services and customer relationship management (CRM) platform for 12 months to maintain service continuity while preparing for a full re-procurement. The current govService platform from Granicus supports the Council's online services and handles customer interactions across multiple channels, including a contact centre with 7 staff members and out-of-hours emergency services managed through an external provider. The Service rePublic unit within Corporate Services oversees the platform's development and delivery, managing service transformation and innovation across the organization. This contract modification ensures uninterrupted digital service delivery while the Council plans a tender for a next-generation online customer experience platform and CRM solution that will support the expansion of Cork County Council's digital programme. The Council's strategic vision prioritizes inclusiveness, agility, and community empowerment through innovative digital and communication services.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, CORK COUNTY COUNCIL has awarded 1 contract to 1 supplier.

    Who wins here
    1. Granicus Firmstep Ltd1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    425632-2026

    Your fit

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    CC
    Buyer
    CORK COUNTY COUNCIL
    Sector
    IT & Software