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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Satisfaction Survey Services Provider
    Open tender

    Customer Satisfaction Survey Services Provider

    Livv Housing Group seeks a survey provider to deliver customer satisfaction and voice of customer services across its social housing operations.

    🇬🇧United Kingdom· North WestPublished 4 Aug 2026· 1 months agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North West

    Lifecycle

    Open

    Open tender — no closing date published. Opened 1 months ago.

    4 August 2026
    Open tender · no closing date published

    Brief

    Livv Housing Group, a registered social housing provider managing approximately 13,000 homes and serving around 20,000 customers across diverse tenures and housing types in Knowsley, is seeking a Voice of the Customer survey solution provider. The organization is transitioning to a data-driven approach and uses customer feedback to improve services and outcomes. The current contract for transactional customer satisfaction surveys across multiple service areas is ending, and Livv Housing Group is conducting market engagement to explore developments in survey technology, service innovations, and delivery models before launching a formal procurement process. Suppliers are invited to discuss their capabilities, solutions, and approaches to gathering and analyzing customer insight.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In professional services, Livv Housing Group has awarded 1 contract to 1 supplier.

    Who wins here
    1. Controlaccount Ltd1× · 100%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06db3d
    LH
    Buyer
    Livv Housing Group
    Sector
    Professional Services