Customer Satisfaction Survey Services Provider

Livv Housing Group, a registered social housing provider managing approximately 13,000 homes and serving around 20,000 customers across diverse tenures and housing types in Knowsley, is seeking a Voice of the Customer survey solution provider. The organization is transitioning to a data-driven approach and uses customer feedback to improve services and outcomes. The current contract for transactional customer satisfaction surveys across multiple service areas is ending, and Livv Housing Group is conducting market engagement to explore developments in survey technology, service innovations, and delivery models before launching a formal procurement process. Suppliers are invited to discuss their capabilities, solutions, and approaches to gathering and analyzing customer insight.