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    ContractsTelephony and Teams Direct Routing Services
    Awarded contract

    Telephony and Teams Direct Routing Services

    Awarded
    £255.6k
    Published 28 Aug 2026

    Norfolk County Council requires a managed telephony provider to deliver Microsoft Teams Direct Routing with SIP trunking, DDI management, and contact centre integration.

    🇬🇧United KingdomPublished 28 Aug 2026· 5 days agoviaContracts Finder
    Awarded
    £255.6k
    Published 28 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £255,604
      Pounds sterling
    • Tender closed
      8 Jul 2026
      1 months ago
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • TS
      TRUSTMARQUE SOLUTIONS LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 5 days ago.

    28 Aug 2026Today8 Jul 2026

    Brief

    Norfolk County Council is seeking a telephony provider to supply Microsoft Teams Direct Routing (or equivalent) connectivity across two tenants. The service must include SIP trunking, DDI (Direct Dial Inward) number porting and management, and support for non-geographic numbers with delivery into the council's existing contact centre platform. The provider should offer advanced call management and routing capabilities accessible through a secure customer portal, enabling management of non-geographic and DDI ranges. The solution must include Teams analytics and compliance recording features to meet regulatory requirements. Additional requirements include administration and provisioning tools for Teams users and DDI number management. Suppliers should demonstrate experience with enterprise telephony solutions, Teams integration, and contact centre platform connectivity.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In media communications, NORFOLK COUNTY COUNCIL has awarded 1 contract to 1 supplier.

    Who wins here
    1. TRUSTMARQUE SOLUTIONS LIMITED1× · 100%

    Across media communications, the most active winners are O2 Czech Republic a.s., O2 CZECH REPUBLIC AS, CITYFIBRE LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    e5aaa8d6-6bec-40ec-9c43-eeeb9f623011-912387
    NC
    Buyer
    NORFOLK COUNTY COUNCIL
    Sector
    Media & Communications