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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsIreland – CRM Software Licensing, Support, and Maintenance Services
    Awarded contract

    Ireland – CRM Software Licensing, Support, and Maintenance Services

    Awarded
    €3m
    Published 27 Oct 2026

    Contract opportunity to provide licensing, support, and maintenance services for Ireland's RSA Sugar CRM Query and Knowledge Management Solution.

    🇮🇪IrelandPublished 27 Oct 2026· 1 week agoviaTED
    Awarded
    €3m
    Published 27 Oct 2026

    Decision brief

    4 fields
    • Contract value
      €3,000,000
      Euros
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇮🇪Ireland

    Suppliers

    1 supplier
    • PC
      Provident C.R.M. Ltd
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 week ago.

    27 October 2026
    Awarded — no open tender advertised

    Brief

    The Irish Revenue Commissioners (RSA) has awarded a contract following an EU Value Open Procedure for the licensing, support, and maintenance services of its Sugar CRM Query and Knowledge Management Solution. This opportunity involves providing ongoing technical support, software maintenance, and license management for the RSA's customer relationship management system. Suppliers should be prepared to deliver comprehensive support services including software updates, troubleshooting, and system optimization to ensure continuous operational efficiency of the RSA's CRM infrastructure.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, ROAD SAFETY AUTHORITY RSA has awarded 1 contract to 1 supplier.

    Who wins here
    1. Provident C.R.M. Ltd1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    741957-2026

    Your fit

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    RS
    Buyer
    ROAD SAFETY AUTHORITY RSA
    Sector
    IT & Software