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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsInstitute for Customer Service Membership
    Awarded contract

    Institute for Customer Service Membership

    Status
    Awarded
    Published 25 Aug 2026

    Gain access to UK customer satisfaction benchmarking, specialist training, and best practice resources through Institute for Customer Service membership.

    🇬🇧United Kingdom· North WestPublished 25 Aug 2026· 1 months agoviaFind a Tender
    Status
    Awarded
    Published 25 Aug 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North West

    Suppliers

    1 supplier
    • IC
      INSTITUTE OF CUSTOMER SERVICE
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    25 August 2026
    Awarded — no open tender advertised

    Brief

    This membership opportunity supports organizational commitment to continuous customer service improvement and excellence. The Institute of Customer Service is the official provider of the UK Customer Satisfaction Index (UKCSI), which enables benchmarking of customer performance against recognized national standards. Key benefits include: access to independent research and data analytics; specialist training programs; best practice resources and guidance; and participation in a professional network of customer service leaders. Continuity of membership maintains established benchmarking history, ensures consistency of performance data for trend analysis, and supports the development of customer experience capabilities across the organization. This membership is ideal for organizations seeking to embed a culture of service excellence and demonstrate measurable improvements in customer satisfaction metrics.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In this category, UNITED KINGDOM NATIONAL NUCLEAR LABORATORY has awarded 1 contract to 1 supplier.

    Who wins here
    1. INSTITUTE OF CUSTOMER SERVICE1× · 100%

    Across this category, the most active winners are ATKINSALTRAD, Marston Holdings Ltd, BMBC — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06eb93

    Your fit

    Could you win the next one?

    This went to INSTITUTE OF CUSTOMER SERVICE. Sonar reads UNITED KINGDOM NATIONAL NUCLEAR LABORATORY's work like this against your business — who holds it, and whether you could compete or partner next time.

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    UK
    Buyer
    UNITED KINGDOM NATIONAL NUCLEAR LABORATORY
    Sector
    Professional Services