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    ContractsOnline Survey Tool for IBCA Compensation Service
    Awarded contract

    Online Survey Tool for IBCA Compensation Service

    Awarded
    £78.8k
    Published 29 May 2026

    Supply an online survey platform to collect post-claim feedback and conduct user research for IBCA's Compensation service.

    🇬🇧United KingdomPublished 29 May 2026· 3 months agoviaContracts Finder
    Awarded
    £78.8k
    Published 29 May 2026

    Decision brief

    4 fields
    • Contract value
      £78,750
      Pounds sterling
    • Tender closed
      10 May 2026
      3 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • SM
      SmartSurvey Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    29 May 2026Today10 May 2026

    Brief

    IBCA is seeking a provider to supply and maintain an online survey tool that enables the delivery of post-claim feedback surveys and user research studies. The tool must support surveys of varying scales, from small-scale targeted research to large-scale feedback collection across the IBCA Compensation service. The solution should be user-friendly, scalable, and capable of collecting, analyzing, and reporting on survey data to help IBCA understand customer needs and service performance.

    Track record

    8 awards · 7 winners
    Open field

    No single supplier dominates the field.

    In it software, CABINET OFFICE has awarded 8 contracts to 7 suppliers.

    Who wins here
    1. Xansium Consulting Ltd2× · 25%
    2. Digital Craftsmen Ltd1× · 13%
    3. BravoSolution UK Limited (dba) Jaggaer1× · 13%
    4. UNBOXED CONSULTING LIMITED1× · 13%
    5. Goaco Group Ltd1× · 13%
    6. CGi Ltd1× · 13%

    +1 more supplier

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    e16809c9-3ead-4d88-94d1-d9f8189f7440-899613
    CO
    Buyer
    CABINET OFFICE
    Sector
    IT & Software