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    ContractsVictim and Citizen Engagement Technology Platform for UK Police Forces
    Open tender

    Victim and Citizen Engagement Technology Platform for UK Police Forces

    Contract value
    £80m
    Published 9 Sept 2026

    BlueLight Commercial Limited seeks market engagement for a victim and citizen engagement technology platform to improve police-public interactions, reduce call centre demand, and build community trust across UK law enforcement agencies.

    🇬🇧United Kingdom· LondonPublished 9 Sept 2026· 1 months agoviaFind a Tender
    Contract value
    £80m
    Published 9 Sept 2026

    Decision brief

    4 fields
    • Contract value
      est.£80,000,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Open

    Open tender — no closing date published. Opened 1 months ago.

    9 September 2026
    Open tender · no closing date published

    Brief

    BlueLight Commercial Limited (BLC) is conducting preliminary market engagement for a Victim & Citizen Engagement Technology Solution to be used by UK law enforcement agencies. This pre-market engagement notice invites suppliers to participate in market consultation to inform future procurement strategy. The solution will enable police forces to manage victim and citizen interactions across the entire customer journey—from initial contact through case closure—while integrating with existing police systems such as Command and Control and Records Management Systems. Key capabilities include automated status updates, reduced call centre demand, and improved public communication without requiring direct contact centre calls. Objectives include: improving public experience accessing police services, providing timely and consistent updates, building public trust and confidence, reducing contact management demand, and improving overall contact centre performance. All communications must be auditable and comply with the Victims Code. This notice is for information gathering only and does not constitute a formal call for competition. The final procurement route and timeline will be determined following completion of market engagement. Any future procurement will be published formally via the Find a Tender Service (FTS) with full procurement documentation. Suppliers interested in providing input during this preliminary market engagement phase are encouraged to participate to help shape the procurement strategy.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06f5df

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    Buyer
    BLUELIGHT COMMERCIAL
    Sector
    IT & Software