Victim and Citizen Engagement Technology Platform for UK Police Forces

BlueLight Commercial Limited (BLC) is conducting preliminary market engagement for a Victim & Citizen Engagement Technology Solution to be used by UK law enforcement agencies. This pre-market engagement notice invites suppliers to participate in market consultation to inform future procurement strategy. The solution will enable police forces to manage victim and citizen interactions across the entire customer journey—from initial contact through case closure—while integrating with existing police systems such as Command and Control and Records Management Systems. Key capabilities include automated status updates, reduced call centre demand, and improved public communication without requiring direct contact centre calls. Objectives include: improving public experience accessing police services, providing timely and consistent updates, building public trust and confidence, reducing contact management demand, and improving overall contact centre performance. All communications must be auditable and comply with the Victims Code. This notice is for information gathering only and does not constitute a formal call for competition. The final procurement route and timeline will be determined following completion of market engagement. Any future procurement will be published formally via the Find a Tender Service (FTS) with full procurement documentation. Suppliers interested in providing input during this preliminary market engagement phase are encouraged to participate to help shape the procurement strategy.