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    ContractsPrisoner Telephone Services – Bridging Contract Extension
    Awarded contract

    Prisoner Telephone Services – Bridging Contract Extension

    Awarded
    £94.6m
    Published 10 Sept 2026

    Direct award contract to extend BT's prisoner telephone services in English and Welsh prisons until transition to the next-generation Prisoner Integrated Communications Service in 2031.

    🇬🇧United Kingdom· LondonPublished 10 Sept 2026· 1 month agoviaFind a Tender
    Awarded
    £94.6m
    Published 10 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £94,620,000
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • BT
      BRITISH TELECOMMUNICATIONS PLC
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 month ago.

    10 September 2026
    Awarded — no open tender advertised

    Brief

    The Ministry of Justice (MOJ) is awarding a direct contract to British Telecommunications Limited (BT) to continue providing prisoner telephony services (PTS) across prisons in England and Wales operated by HM Prison and Probation Service. This bridging agreement extends the current contract from 1 June 2027 to 30 November 2031, during which MOJ will procure, test, and transition to a replacement next-generation service called the Prisoner Integrated Communications Service (PICS). The PTS enables prisoners to make phone calls to approved contacts using a personal identification number (PIN) through in-cell phones, wing phones, mobile PIN phones, and staff-to-cell phones. This service is critical for maintaining family relationships, supporting prisoner wellbeing, rehabilitation, and reducing reoffending. The contract is structured as a concession funded primarily by prisoner phone credit purchases. The direct award is justified under the Procurement Act 2023 based on BT's exclusive intellectual property rights to the current system and the technical impossibility of transitioning to an alternative supplier by the required service start date. MOJ is developing replacement services through framework agreements (RM6377, RM6098, and TePAS 2/3) managed by the Government Commercial Agency, with procurements expected to commence after February 2027. Interested suppliers should contact vvn.cmo@justice.gov.uk for preliminary market engagement information and PICS updates.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In media communications, MINISTRY OF JUSTICE has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. Bulgarian Posts EAD1× · 50%
    2. BRITISH TELECOMMUNICATIONS PLC1× · 50%

    Across media communications, the most active winners are O2 Czech Republic a.s., O2 CZECH REPUBLIC AS, CITYFIBRE LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-066032

    Your fit

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    MJ
    Buyer
    MINISTRY OF JUSTICE
    Sector
    Media & Communications