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    ContractsInnovation Challenge: Reducing Missed Hospital Appointments and Improving Access to Planned Care in Wales
    Open tender

    Innovation Challenge: Reducing Missed Hospital Appointments and Improving Access to Planned Care in Wales

    Tender closes
    28d
    20 Oct 2026 · in 28 days

    Innovate solutions to reduce the 64,000 missed hospital appointments annually at a Welsh health board, addressing barriers like transport, communication and accessibility to improve patient access and NHS resource use.

    🇬🇧United Kingdom· WalesPublished 22 Sept 2026· TodayviaFind a Tender
    Tender closes
    28d
    20 Oct 2026 · in 28 days

    Decision brief

    4 fields
    • Contract value
      est.£200,000
      Pounds sterling
    • Tender closes
      20 Oct 2026
      28 days left
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Wales

    Lifecycle

    Open

    28 days left to bid. Opened today, deadline 20 Oct 2026.

    22 Sept 202620 Oct 2026

    Brief

    Cwm Taf Morgannwg University Health Board (CTM UHB) experiences persistently high rates of missed outpatient appointments, with approximately 64,000 appointments missed over the last 12 months. This challenge costs an estimated £9.6 million annually in avoidable lost value and contributes to longer waiting times, reduced clinical capacity, financial waste and poorer patient experience. Missed appointments are typically caused by practical, behavioural, communication and accessibility barriers—not simply patient choice. These include appointment communication challenges, transport difficulties, geographic isolation, caring responsibilities, socioeconomic factors, digital exclusion, health inequalities and service design issues. Contracts for Innovation Cymru (CfIC) is seeking innovative solutions from any sector or discipline to help overcome these barriers, reduce missed appointments and improve access to planned care. Solutions may address appointment communication, information accessibility, appointment planning and management, behavioural approaches, risk identification, travel barriers, digital tools, community-based support, service redesign or data-driven approaches. Funding Available: £200,000 total budget to support a portfolio of complementary projects. Successful solutions must demonstrate a realistic route to adoption within health and care services, consider affordability and scalability, support Welsh language delivery where appropriate, and deliver measurable improvements in appointment attendance, patient experience, clinic utilisation, waiting times or health equity. Academic research studies without implementation pathways are out of scope.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In professional services, Betsi Cadwaladr University Health Board has awarded 1 contract to 1 supplier.

    Who wins here
    1. ASV Research1× · 100%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-07775d
    BC
    Buyer
    Betsi Cadwaladr University Health Board
    Sector
    Professional Services