Awarded contract

Cloud-Based Omni-Channel Contact Centre Solution

Awarded
£3.1m
Published 4 Aug 2026

Seeking a cloud-based omni-channel contact centre solution with AI capabilities and third-party system integration via REST APIs.

United KingdomPublished 4 Aug 2026· 3 days agoContracts Finder

Decision brief

4 fields
  • Contract value
    £3,087,966
    Pounds sterling
  • Tender closed
    30 Jul 2026
    1 weeks ago
  • Sector
    Browse related listings
  • Location
    United Kingdom

Suppliers

1 supplier

Lifecycle

Awarded

Contract awarded. Originally published 3 days ago.

4 Aug 2026Today30 Jul 2026

Brief

Provision of a cloud-based contact centre solution that supports two-way communication across multiple channels (omni-channel). The solution must include artificial intelligence capabilities and provide integration with third-party systems through REST APIs. This is an opportunity for suppliers to provide a modern, scalable contact centre platform that enhances customer communication across various touchpoints while leveraging AI for improved efficiency and seamless integration with existing business systems.

Track record

1 award · 1 winner
Thin record

Only 1 prior award here — too little to read.

In it software, SHEFFIELD CITY COUNCIL has awarded 1 contract to 1 supplier.

Who wins here

Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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