Seeking a cloud-based omni-channel contact centre solution with AI capabilities and third-party system integration via REST APIs.
Contract awarded. Originally published 3 months ago.
No single supplier dominates the field.
In it software, SHEFFIELD CITY COUNCIL has awarded 5 contracts to 4 suppliers.
Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.
Contract for maintenance, cloud storage, and optional supply of body worn cameras for council operations.
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