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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCloud-Based Omni-Channel Contact Centre Solution
    Awarded contract

    Cloud-Based Omni-Channel Contact Centre Solution

    Awarded
    £3.1m
    Published 4 Aug 2026

    Seeking a cloud-based omni-channel contact centre solution with AI capabilities and third-party system integration via REST APIs.

    🇬🇧United KingdomPublished 4 Aug 2026· 2 months agoviaContracts Finder
    Awarded
    £3.1m
    Published 4 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £3,087,966
      Pounds sterling
    • Tender closed
      30 Jul 2026
      2 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • CG
      CONTENT GURU LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    4 Aug 2026Today30 Jul 2026

    Brief

    Provision of a cloud-based contact centre solution that supports two-way communication across multiple channels (omni-channel). The solution must include artificial intelligence capabilities and provide integration with third-party systems through REST APIs. This is an opportunity for suppliers to provide a modern, scalable contact centre platform that enhances customer communication across various touchpoints while leveraging AI for improved efficiency and seamless integration with existing business systems.

    Track record

    3 awards · 2 winners
    Open field

    No single supplier dominates the field.

    In it software, SHEFFIELD CITY COUNCIL has awarded 3 contracts to 2 suppliers.

    Who wins here
    1. CIVICA UK LIMITED2× · 67%
    2. CONTENT GURU LIMITED1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    edb62ddd-7b15-4e56-82be-54c5dcea2418-909356

    Your fit

    Could you win the next one?

    This went to CONTENT GURU LIMITED. Sonar reads SHEFFIELD CITY COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    SC
    Buyer
    SHEFFIELD CITY COUNCIL
    Sector
    IT & Software