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    ContractsPatient Advice and Liaison Service Module
    Awarded contract

    Patient Advice and Liaison Service Module

    Awarded
    £226.9k
    Published 5 Oct 2026

    A Patient Advice and Liaison Service module to support patient feedback, complaints management, and healthcare provider communication.

    🇬🇧United KingdomPublished 5 Oct 2026· TodayviaContracts Finder
    Awarded
    £226.9k
    Published 5 Oct 2026

    Decision brief

    4 fields
    • Contract value
      £226,916
      Pounds sterling
    • Tender closed
      30 Jul 2023
      3 years ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • AS
      ALLOCATE SOFTWARE LTD
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    5 Oct 202630 Jul 2023

    Brief

    This opportunity involves the development or provision of a Patient Advice and Liaison Service (PALS) module. PALS is a healthcare support service designed to provide patients with information, advice, and assistance regarding their care and treatment. The module should facilitate patient feedback, complaints handling, and liaison between patients and healthcare providers. Suppliers should understand that this service aims to improve patient experience, address concerns promptly, and ensure patients have access to support and guidance throughout their healthcare journey. Key aspects may include complaint management systems, patient communication tools, and integration with healthcare facilities to enhance service quality and patient satisfaction.

    Track record

    19 awards · 18 winners
    Open field

    No single supplier dominates the field.

    In it software, UNIVERSITY HOSPITALS OF LEICESTER NHS TRUST has awarded 19 contracts to 18 suppliers.

    Who wins here
    1. SOFTCAT PLC2× · 11%
    2. Woodward Associates Limited1× · 5%
    3. UpToDate, Inc1× · 5%
    4. Orchid Software1× · 5%
    5. IQVIA LTD1× · 5%
    6. ALLOCATE SOFTWARE LTD1× · 5%

    +12 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    7134ac34-fb91-493d-b4e4-d004ecd9cb40-916426
    UH
    Buyer
    UNIVERSITY HOSPITALS OF LEICESTER NHS TRUST
    Sector
    IT & Software