Cladding Safety Scheme Service Administrator Platform and Grant Management

Homes England is seeking a service administrator to operate and maintain the Cladding Safety Scheme (CSS), a 4-year-old programme supporting building remediation. The successful supplier will deliver an integrated digital platform and grant administration service comprising: (1) An applicant-facing digital platform with GOV.UK-style design, eligibility assessment tools, online application capabilities, and a secure portal for users to manage applications throughout their lifecycle; (2) A case management system for internal users including Homes England and local regulators to assess and progress applications; (3) Grant administration services including applicant support, eligibility validation, payment processing, appeals management, and performance reporting. The supplier must replicate existing system functionality to ensure seamless transition and minimal disruption to current users. Responsibilities include ongoing platform operation, maintenance, user support, continuous improvement, and assisted digital services for applicants requiring additional help. The service may be delivered by a single supplier or through alternative delivery models to be discussed during market engagement. This is preliminary market research; contract values and final requirements will be confirmed following stakeholder engagement.