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    ContractsCloud-Based IT Service Management Platform for Enterprise Ireland
    Closed contract

    Cloud-Based IT Service Management Platform for Enterprise Ireland

    Tender closed
    9 Oct 2026
    today

    Tender for the provision and implementation of a cloud-based IT Service Management platform for Enterprise Ireland.

    🇮🇪IrelandPublished 18 Sept 2026· 3 weeks agoviaeTenders Ireland
    Tender closed
    9 Oct 2026
    today

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Tender closes
      9 Oct 2026
      Closes today
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇮🇪Ireland

    Lifecycle

    Closed

    Tender closed on 9 Oct 2026. Awaiting award.

    18 Sept 20269 Oct 2026

    Brief

    Enterprise Ireland is seeking a qualified vendor to provide and implement a comprehensive cloud-based IT Service Management (ITSM) platform. This solution will enable the organization to streamline IT operations, improve service delivery, and enhance incident management capabilities. The successful vendor will be responsible for platform deployment, configuration, integration with existing systems, user training, and ongoing support. The platform should support core ITSM functions including incident management, change management, problem management, and service request fulfillment. Prospective bidders should have proven experience in enterprise-level ITSM implementations and demonstrated expertise in cloud technologies and best practices.

    Track record

    4 awards · 4 winners
    Open panel

    Mostly framework call-offs rather than head-to-head competition.

    In it software, Enterprise Ireland has awarded 4 contracts to 4 suppliers.

    Who wins here
    1. SoftwareONE1× · 25%
    2. IMAGE SUPPLY SYSTEMS1× · 25%
    3. OCO Global Limited1× · 25%
    4. Waystone Compliance Solutions (IE) Limited1× · 25%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceeTenders Ireland

    Original closed notice on the publisher's site

    Publisher
    Office of Government Procurement
    Licence
    CC-BY 4.0
    Source
    etenders.gov.ie
    Record ID
    9106232

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    EI
    Buyer
    Enterprise Ireland
    Sector
    IT & Software