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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Service Management System Implementation
    Open tender

    Customer Service Management System Implementation

    Implement and deploy Customer Service Management tools and systems to enhance organizational service delivery capabilities.

    🇬🇧United Kingdom· LondonPublished 1 Oct 2026· TodayviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Open

    Open tender — no closing date published. Opened today.

    1 October 2026
    Open tender · no closing date published

    Brief

    This opportunity seeks qualified vendors to provide Customer Service Management (CSM) tooling and implementation services. The engagement includes deploying CSM software solutions, configuring systems to meet organizational requirements, and providing implementation support to enable effective customer service operations. Vendors should have expertise in CSM platforms, change management, training delivery, and post-implementation support to ensure successful adoption and optimization of the service management infrastructure.

    Track record

    61 awards · 47 winners
    Open field

    No single supplier dominates the field.

    In it software, MINISTRY OF DEFENCE has awarded 61 contracts to 47 suppliers.

    Who wins here
    1. GARTNER UK LIMITED3× · 5%
    2. BOXXE LIMITED2× · 3%
    3. CAPGEMINI UK PLC2× · 3%
    4. Amethyst Risk Management2× · 3%
    5. Digi2al Ltd2× · 3%
    6. Defence Holdings PLC2× · 3%

    +41 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-077f0c
    MD
    Buyer
    MINISTRY OF DEFENCE
    Sector
    IT & Software