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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsService Desk Support Services 2022-2027
    Awarded contract

    Service Desk Support Services 2022-2027

    Awarded
    £2.9m
    Published 4 Sept 2026

    NAO's service desk contract with XMA Ltd provides off-site and on-site IT support services across London and Newcastle locations through 2027 with extension options.

    🇬🇧United KingdomPublished 4 Sept 2026· 2 months agoviaContracts Finder
    Awarded
    £2.9m
    Published 4 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £2,880,000
      Pounds sterling
    • Tender closed
      1 Oct 2022
      4 years ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • XM
      XMA LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    4 Sept 2026Today1 Oct 2022

    Brief

    The National Audit Office (NAO) has contracted with XMA Ltd to provide comprehensive service desk support services across multiple locations. The engagement includes off-site service desk facilities and dedicated on-site staff stationed at the NAO's London and Newcastle offices. The contract was awarded through Lots 3a, 3b, 3c, and 3d of the Crown Commercial Service's Technology Services 3 Framework (RM6100). The initial contract term runs from 1 November 2022 to 31 October 2025 (three years), with two optional 12-month extension periods available, potentially extending the contract to 31 October 2027. The service went live in April 2023 following a six-month implementation and transition period. As of September 2025, the contract has been extended and the contract value was increased by 50% of the original £960,000 (including VAT) contract value. Interested suppliers should note this is a completed procurement example demonstrating service desk delivery models and framework procurement practices.

    Track record

    24 awards · 17 winners
    Open field

    No single supplier dominates the field.

    In it software, NATIONAL AUDIT OFFICE has awarded 24 contracts to 17 suppliers.

    Who wins here
    1. Robiquity Limited2× · 8%
    2. GAMMA TELECOM LTD2× · 8%
    3. WAVENET LIMITED2× · 8%
    4. Sight and Sound Technology Limited2× · 8%
    5. The Dextrous Web (DXW)2× · 8%
    6. Bechtle Direct Ltd2× · 8%

    +11 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    5864650b-391c-48d4-a96c-8f6f1b7f475c-913051

    Your fit

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    This went to XMA LIMITED. Sonar reads NATIONAL AUDIT OFFICE's work like this against your business — who holds it, and whether you could compete or partner next time.

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    Buyer
    NATIONAL AUDIT OFFICE
    Sector
    IT & Software