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    ContractsService Desk Support Services 2022-2027
    Awarded contract

    Service Desk Support Services 2022-2027

    Awarded
    £2.9m
    Published 4 Sept 2026

    NAO's service desk contract with XMA Ltd provides off-site and on-site IT support services across London and Newcastle locations through 2027 with extension options.

    🇬🇧United KingdomPublished 4 Sept 2026· TodayviaContracts Finder
    Awarded
    £2.9m
    Published 4 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £2,880,000
      Pounds sterling
    • Tender closed
      1 Oct 2022
      3 years ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • XM
      XMA LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    4 Sept 20261 Oct 2022

    Brief

    The National Audit Office (NAO) has contracted with XMA Ltd to provide comprehensive service desk support services across multiple locations. The engagement includes off-site service desk facilities and dedicated on-site staff stationed at the NAO's London and Newcastle offices. The contract was awarded through Lots 3a, 3b, 3c, and 3d of the Crown Commercial Service's Technology Services 3 Framework (RM6100). The initial contract term runs from 1 November 2022 to 31 October 2025 (three years), with two optional 12-month extension periods available, potentially extending the contract to 31 October 2027. The service went live in April 2023 following a six-month implementation and transition period. As of September 2025, the contract has been extended and the contract value was increased by 50% of the original £960,000 (including VAT) contract value. Interested suppliers should note this is a completed procurement example demonstrating service desk delivery models and framework procurement practices.

    Track record

    14 awards · 12 winners
    Open field

    No single supplier dominates the field.

    In it software, NATIONAL AUDIT OFFICE has awarded 14 contracts to 12 suppliers.

    Who wins here
    1. WAVENET LIMITED2× · 14%
    2. Sight and Sound Technology Limited2× · 14%
    3. Speak IT Solutions Limited1× · 7%
    4. HARTLEY MCMASTER LIMITED1× · 7%
    5. SOFTCAT PLC1× · 7%
    6. R Studio INC1× · 7%

    +6 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    5864650b-391c-48d4-a96c-8f6f1b7f475c-913051
    NA
    Buyer
    NATIONAL AUDIT OFFICE
    Sector
    IT & Software