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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCall Center Switchboard Console Software Solution
    Awarded contract

    Call Center Switchboard Console Software Solution

    Awarded
    £26k
    Published 12 Jun 2026

    Three-year contract for centralized switchboard console software to enhance telephony call-handling capabilities via NOECPC Total Technology Solutions.

    🇬🇧United KingdomPublished 12 Jun 2026· 2 months agoviaContracts Finder
    Awarded
    £26k
    Published 12 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £26,009
      Pounds sterling
    • Tender closed
      1 Jun 2026
      2 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • ID
      INSIGHT DIRECT UK LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    12 Jun 2026Today1 Jun 2026

    Brief

    The Contracting Authority is seeking a Call Director Switchboard Console Software solution to enhance its existing telephony infrastructure. This software will provide a centralized call-handling interface for improved communication management. The contract is for a 3-year fixed term with no extension options. This is a call-off contract award through NOECPC Total Technology Solutions. Suppliers should note that the contract value listed covers the complete 3-year duration. The solution should integrate seamlessly with current telephony systems and support the organization's communication requirements throughout the contract period.

    Track record

    6 awards · 4 winners
    Open field

    No single supplier dominates the field.

    In it software, UNITED LINCOLNSHIRE TEACHING HOSPITALS NHS TRUST has awarded 6 contracts to 4 suppliers.

    Who wins here
    1. INSIGHT DIRECT UK LIMITED2× · 33%
    2. ENDOSOFT LIMITED2× · 33%
    3. SOFTCAT PLC1× · 17%
    4. IDEAGEN TECHNOLOGY LIMITED1× · 17%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    a0df0f14-76c5-423d-8f1b-01007d2eb454-901974
    UL
    Buyer
    UNITED LINCOLNSHIRE TEACHING HOSPITALS NHS TRUST
    Sector
    IT & Software