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    ContractsDepartment for Environment, Food and Rural Affairs (Defra) GOV.UK Chat System Readiness Assessment
    Awarded contract

    Department for Environment, Food and Rural Affairs (Defra) GOV.UK Chat System Readiness Assessment

    Awarded
    £78.8k
    Published 24 Sept 2026

    Support Defra in assessing organizational readiness and preparing for integration with the GOV.UK Chat digital service platform.

    🇬🇧United KingdomPublished 24 Sept 2026· TodayviaContracts Finder
    Awarded
    £78.8k
    Published 24 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £78,811
      Pounds sterling
    • Tender closed
      11 Sept 2026
      1 weeks ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • KP
      KPMG LLP
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    24 Sept 202611 Sept 2026

    Brief

    This opportunity involves assessing and preparing the Department for Environment, Food and Rural Affairs (Defra) for integration with the GOV.UK Chat system. The project aims to evaluate current organizational readiness, identify gaps in technical infrastructure, staff capabilities, and processes, and develop a comprehensive implementation plan. Suppliers should demonstrate experience with government digital transformation initiatives, chatbot system integration, change management, and readiness assessments. The work will support Defra in delivering improved digital customer service through conversational AI while ensuring compliance with government digital standards and security requirements.

    Track record

    4 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In professional services, DEPARTMENT FOR ENVIRONMENT FOOD RURAL AFFAIRS has awarded 4 contracts to 3 suppliers.

    Who wins here
    1. KPMG LLP2× · 50%
    2. WPP 6501× · 25%
    3. CLARITY TRAVEL LIMITED1× · 25%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    9e364005-71bd-424f-9805-646e05e4f216-915380
    DF
    Buyer
    DEPARTMENT FOR ENVIRONMENT FOOD RURAL AFFAIRS
    Sector
    Professional Services