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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsComplaints Management Platform on GCloud 14
    Awarded contract

    Complaints Management Platform on GCloud 14

    Awarded
    £49.5k
    Published 7 Aug 2026

    Cloud-based complaints management platform available through GCloud 14 framework for government and public sector organizations.

    🇬🇧United KingdomPublished 7 Aug 2026· 1 months agoviaContracts Finder
    Awarded
    £49.5k
    Published 7 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £49,500
      Pounds sterling
    • Tender closed
      29 Jul 2026
      1 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • RS
      ROL Solutions Ltd
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    7 Aug 2026Today29 Jul 2026

    Brief

    This is a call-off opportunity from the GCloud 14 framework for a Complaints Management Platform. Organizations can use this framework agreement to procure a cloud-based solution that handles customer and stakeholder complaints efficiently. The platform should support complaint logging, tracking, investigation, and resolution workflows. Suppliers providing services under GCloud 14 can respond to this call-off to deliver complaint management capabilities that meet government digital standards and security requirements.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, North Devon District Council has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. Security Software Solutions Ltd1× · 33%
    2. CENTRAL NETWORKS & TECHNOLOGIES LIMITED1× · 33%
    3. ROL Solutions Ltd1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    3aa437ed-c930-400a-91e1-cfda1849454f-909910
    ND
    Buyer
    North Devon District Council
    Sector
    IT & Software