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    ContractsComplaints Management System for Royal Borough of Kingston
    Awarded contract

    Complaints Management System for Royal Borough of Kingston

    Awarded
    £100k
    Published 3 Jul 2026

    Royal Borough of Kingston is seeking a complaints management system to handle complaints for its operations and partner councils including London Borough of Sutton.

    🇬🇧United KingdomPublished 3 Jul 2026· 4 months agoviaContracts Finder
    Awarded
    £100k
    Published 3 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £100,000
      Pounds sterling
    • Tender closed
      2 Jun 2026
      5 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • DI
      Digital Interactive Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    3 Jul 2026Today2 Jun 2026

    Brief

    The Royal Borough of Kingston seeks a comprehensive complaints management system for its operations and authorized partner entities, including the London Borough of Sutton. The system should streamline the intake, tracking, resolution, and reporting of complaints from residents and service users. Suppliers should provide a scalable, user-friendly platform that integrates with existing systems, ensures data security and compliance, and enables the councils to manage complaints efficiently while maintaining transparency and accountability.

    Track record

    6 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In it software, THE ROYAL BOROUGH OF KINGSTON UPON THAMES has awarded 6 contracts to 5 suppliers.

    Who wins here
    1. Digital Interactive Limited2× · 33%
    2. CITY TRAX LIMITED1× · 17%
    3. Granicus Firmstep Ltd1× · 17%
    4. DOTTED EYES LIMITED1× · 17%
    5. BYTES SOFTWARE SERVICES LIMITED1× · 17%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    0d15ecb0-a18c-4caa-9269-15ff23a5756b-904688

    Your fit

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    This went to Digital Interactive Limited. Sonar reads THE ROYAL BOROUGH OF KINGSTON UPON THAMES's work like this against your business — who holds it, and whether you could compete or partner next time.

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    Buyer
    THE ROYAL BOROUGH OF KINGSTON UPON THAMES
    Sector
    IT & Software