BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsComplaints Management System for Royal Borough of Kingston
    Awarded contract

    Complaints Management System for Royal Borough of Kingston

    Awarded
    £100k
    Published 3 Jul 2026

    Royal Borough of Kingston is seeking a complaints management system to handle complaints for its operations and partner councils including London Borough of Sutton.

    🇬🇧United KingdomPublished 3 Jul 2026· 3 months agoviaContracts Finder
    Awarded
    £100k
    Published 3 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £100,000
      Pounds sterling
    • Tender closed
      2 Jun 2026
      4 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • DI
      Digital Interactive Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    3 Jul 2026Today2 Jun 2026

    Brief

    The Royal Borough of Kingston seeks a comprehensive complaints management system for its operations and authorized partner entities, including the London Borough of Sutton. The system should streamline the intake, tracking, resolution, and reporting of complaints from residents and service users. Suppliers should provide a scalable, user-friendly platform that integrates with existing systems, ensures data security and compliance, and enables the councils to manage complaints efficiently while maintaining transparency and accountability.

    Track record

    4 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, THE ROYAL BOROUGH OF KINGSTON UPON THAMES has awarded 4 contracts to 3 suppliers.

    Who wins here
    1. Digital Interactive Limited2× · 50%
    2. CITY TRAX LIMITED1× · 25%
    3. DOTTED EYES LIMITED1× · 25%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

    More from THE ROYAL BOROUGH OF KINGSTON UPON THAMES

    4 listingsView all →
    AwardedProfessional Services🇬🇧United Kingdom

    Soft Facilities Management Services for Council Buildings

    Soft FM cleaning and portering services contract for approximately 40 Royal Borough of Kingston upon Thames Council buildings, including offices, community centres, and car parks.

    £6,607,919THE ROYAL BOROUGH OF KINGSTON UPON THAMES
    Published 8 Oct 2026
    AwardedEngineering🇬🇧United Kingdom

    Design Services for Kingston Small Sites 2 - Sobraon House (RIBA Stages 0-3)

    Design services required for Kingston Small Sites 2 project at Sobraon House, covering RIBA Stages 0-3 from initial feasibility through detailed design.

    £400,000THE ROYAL BOROUGH OF KINGSTON UPON THAMES
    Published 5 Oct 2026
    OpenEnvironmental Services🇬🇧United Kingdom

    Interim Residual Waste Management Contract for Villiers Road

    Kingston Council requires interim residual waste management services during the closure and redevelopment of Villiers Road Waste Transfer Station.

    £3,937,961indicativeTHE ROYAL BOROUGH OF KINGSTON UPON THAMES
    Published 1 Oct 2026
    AwardedIT & Software🇬🇧United Kingdom

    HR Professional Resources and Policy Guidance

    Platform offering HR professionals current policies, procedures, guidance documents, and forms for comprehensive human resources management.

    £42,000THE ROYAL BOROUGH OF KINGSTON UPON THAMES
    Published 1 Oct 2026

    Open in IT & Software

    4 open listingsView all →
    IT & Software🇬🇧United Kingdom

    AI Solutions for Compliance Monitoring and Testing

    UK SMEs can secure £100,000-£200,000 in funding to deploy AI and Machine Learning solutions for compliance monitoring and verification in this Phase 1 programme.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    AI Deployment for Business Operations

    UK SMEs can secure £100,000-£200,000 in grants to deploy AI and machine learning solutions for operational automation and control.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    AI Deployment Support for Decision-Making Systems

    UK AI SMEs can access up to £5 million in funding to deploy AI and machine learning solutions for critical decision-making, working with medium or large organisations.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    AI Solutions for Compliance Monitoring and Verification

    Funding for UK AI SMEs to deploy machine learning solutions that automate compliance monitoring, testing, and verification for medium and large organizations.

    est.£5,000,000
    Published 21 Oct 2026
    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    0d15ecb0-a18c-4caa-9269-15ff23a5756b-904688

    Your fit

    Could you win the next one?

    This went to Digital Interactive Limited. Sonar reads THE ROYAL BOROUGH OF KINGSTON UPON THAMES's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

    Free · Matches every Monday

    RB
    Buyer
    THE ROYAL BOROUGH OF KINGSTON UPON THAMES
    Sector
    IT & Software