Digital Social Care Records System for Dementia Hub Services

The London Borough of Waltham Forest is seeking to procure a Digital Social Care Records (DSCR) system to modernize care documentation and replace existing paper-based processes. The system will serve the Dementia Hub, a Leyton-based community support service providing both group sessions at the hub location and one-to-one home visits for people living with dementia across Waltham Forest. The DSCR system must enable secure, accurate, and timely recording of all care activities, support service users' wellbeing and independence, facilitate peer support opportunities, and enhance operational efficiency across in-house services. Key requirements include regulatory compliance support, improved governance and data management, and quality assurance capabilities. Prospective suppliers should demonstrate experience in social care digital systems, security and data protection compliance, user-friendly interfaces suitable for care workers, and integration capabilities with existing council systems.