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    ContractsDebt Collection Services for Welsh Water
    Open tender

    Debt Collection Services for Welsh Water

    Welsh Water requires debt collection agency services to recover customer debt while ensuring regulatory compliance and positive customer outcomes.

    🇬🇧United Kingdom· WalesPublished 9 Sept 2026· 2 months agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Wales

    Lifecycle

    Open

    Open tender — no closing date published. Opened 2 months ago.

    9 September 2026
    Open tender · no closing date published

    Brief

    Dŵr Cymru Welsh Water is seeking a debt collection agency to provide services for the recovery of live and final customer debt. The successful supplier will manage debt recovery operations while prioritizing positive customer outcomes, maintaining full regulatory compliance with relevant financial and consumer protection legislation, and meeting defined service performance standards. Key responsibilities include managing customer communications, pursuing debt recovery through appropriate channels, and reporting on collection metrics and performance indicators.

    Track record

    1 award · 1 winner
    Open panel

    Mostly framework call-offs rather than head-to-head competition.

    In professional services, Dwr Cymru Cyfyngedig has awarded 1 contract to 1 supplier.

    Who wins here
    1. SHARPE PRITCHARD LLP1× · 100%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, PROMAR INTERNATIONAL — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06f566

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    Buyer
    Dwr Cymru Cyfyngedig
    Sector
    Professional Services