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    ContractsNon-Domestic Consumer Experience Tracking Study 2026
    Awarded contract

    Non-Domestic Consumer Experience Tracking Study 2026

    Awarded
    £657.7k
    Published 14 Sept 2026

    Conduct a multi-year tracking study measuring business experiences in the non-domestic energy market, including the first quantitative assessment of heat network customers.

    🇬🇧United KingdomPublished 14 Sept 2026· 1 months agoviaContracts Finder
    Awarded
    £657.7k
    Published 14 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £657,677
      Pounds sterling
    • Tender closed
      1 Jan 2026
      9 months ago
    • Sector
      Research & Innovation
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • IR
      IFF RESEARCH LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    14 Sept 2026Today1 Jan 2026

    Brief

    Ofgem is seeking a supplier to conduct ongoing research tracking non-domestic (business) consumers' experiences with the energy market, now expanded to include heat networks. The project will assess satisfaction and experiences across key business sub-groups and market segments. Building on four years of existing data, this longitudinal study aims to understand how business experiences in the non-domestic energy market evolve over time. Importantly, this represents the first quantitative measurement of business experiences on heat networks. Suppliers should be experienced in conducting large-scale business surveys, managing longitudinal research panels, and analyzing energy market data across multiple customer segments.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In research innovation, OFGEM has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. IFF RESEARCH LIMITED1× · 33%
    2. VERIAN GROUP UK LIMITED1× · 33%
    3. Thinks Insight & Strategy (Britain Thinks) Limited1× · 33%

    Across research innovation, the most active winners are IPSOS MARKET RESEARCH LIMITED, WSP UK LIMITED, IFF RESEARCH LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    9d33a358-ddd6-4d74-bd14-59f10aefff11-914057

    Your fit

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    Buyer
    OFGEM
    Sector
    Research & Innovation