Public Protection Case Management System

Isle of Anglesey County Council seeks to procure and implement a modern, integrated case management system to replace the current platform used by the Public Protection Service. The system must provide essential management information to support internal governance, performance monitoring, audit activities, and statutory reporting compliance. Key functional requirements include integration with multiple regulatory bodies and the ability to generate mandatory returns for: Food Standards Agency (six-monthly), Food Hygiene Ratings (monthly uploads), Trading Standards Annual Returns, Home Office alcohol licensing, Gambling Commission, HMRC business registrations (food, houses in multiple occupation, taxis), Drinking Water Inspectorate (private water supplies), Health and Safety Executive reporting, Welsh Government housing and air quality data, DEFRA environmental permits and air quality monitoring, and Freedom of Information/Environmental Information Regulation requests. The solution must streamline public protection operations, enhance data management, and ensure timely regulatory compliance across multiple jurisdictions and oversight bodies.