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    ContractsRegulatory Services Software System Replacement
    Awarded contract

    Regulatory Services Software System Replacement

    Awarded
    £399.3k
    Published 13 Jul 2026

    Procurement of an integrated regulatory services software platform with self-service portals, automation, and API integrations to improve operational efficiency and customer experience.

    🇬🇧United KingdomPublished 13 Jul 2026· 2 months agoviaContracts Finder
    Awarded
    £399.3k
    Published 13 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £399,318
      Pounds sterling
    • Tender closed
      15 Jan 2026
      8 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • ID
      INSIGHT DIRECT UK LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    13 Jul 2026Today15 Jan 2026

    Brief

    This procurement seeks a modern, integrated software solution to modernize Regulatory Services operations. The system should provide a comprehensive, user-friendly platform featuring self-service customer portals, API integrations with internal and external systems, and workflow automation capabilities. The solution must streamline manual processes across all departments, reduce administrative burden, and improve service delivery efficiency. Key requirements include supporting multiple service requests, enabling digital-first customer interactions, and facilitating seamless data exchange with third-party organizations. The contract term is 4 years with two optional 1-year extensions.

    Track record

    8 awards · 6 winners
    Open field

    No single supplier dominates the field.

    In it software, LUTON COUNCIL has awarded 8 contracts to 6 suppliers.

    Who wins here
    1. CIVICA UK LIMITED3× · 38%
    2. Skyguard Ltd T/A Peoplesafe1× · 13%
    3. TRIBAL EDUCATION LIMITED1× · 13%
    4. INSIGHT DIRECT UK LIMITED1× · 13%
    5. OASIS Information Secured1× · 13%
    6. PHOENIX SOFTWARE LTD1× · 13%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    6d51cc4d-507c-43da-bacf-d9220ad820e8-906004
    LC
    Buyer
    LUTON COUNCIL
    Sector
    IT & Software