IT Identity Management and Staff Directory Software Support Service

The Trust seeks annual software support and maintenance services for its identity and directory management solutions, including Flexi-Care and BDS Directory Manager platforms. The service provider will be responsible for maintaining and supporting systems that manage user identities, staff directory information, and account lifecycle processes. Key responsibilities include delivering software maintenance, applying system updates, providing technical support, and offering system administration assistance. The solution must integrate seamlessly with the Trust's workforce management systems and Active Directory environments to ensure secure, reliable, and continuous operation of identity and directory services across the organization.