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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsFront Office Counter Services
    Awarded contract

    Front Office Counter Services

    Awarded
    £58.2m
    Published 2 Nov 2026

    Seeking a service provider to deliver professional front office counter services including customer reception, inquiry handling, and transaction processing.

    🇬🇧United Kingdom· WalesPublished 2 Nov 2026· TodayviaFind a Tender
    Awarded
    £58.2m
    Published 2 Nov 2026

    Decision brief

    4 fields
    • Contract value
      £58,204,206
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Wales

    Suppliers

    2 suppliers
    • PO
      POST OFFICE
    Lead contractor
  1. PO
    POST OFFICE
    Consortium partner
  2. Lifecycle

    Awarded

    Contract awarded. Originally published today.

    2 November 2026
    Awarded — no open tender advertised

    Brief

    This procurement opportunity seeks a qualified service provider to deliver comprehensive front office counter services. The provider will be responsible for managing customer reception, handling inquiries, processing transactions, providing information services, and ensuring professional customer engagement at the front counter. Services include greeting visitors, directing inquiries to appropriate departments, managing queues, handling administrative tasks, and maintaining a welcoming environment. The service provider should demonstrate strong communication skills, professional demeanor, customer service excellence, and the ability to work in a fast-paced environment while maintaining confidentiality and organizational standards.

    Track record

    13 awards · 13 winners
    Open field

    No single supplier dominates the field.

    In professional services, Department for Transport has awarded 13 contracts to 13 suppliers.

    Who wins here
    1. MERRYCK & CO.LIMITED1× · 8%
    2. WAVEMAKER LIMITED Trading as WPP650.1× · 8%
    3. Sora Risk Solutions Limited1× · 8%
    4. KLH Partners1× · 8%
    5. Haymarket Media Group Limited1× · 8%
    6. Insight2221× · 8%

    +7 more suppliers

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-042c44

    Your fit

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    DF
    Buyer
    Department for Transport
    Sector
    Professional Services