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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsEnterprise IT Service Management Platform and Support Services
    Awarded contract

    Enterprise IT Service Management Platform and Support Services

    Awarded
    £1.5m
    Published 11 Sept 2026

    The NAO seeks an experienced supplier to deliver and support an enterprise ITSM platform with core service management capabilities, secure migration from the incumbent system, and ongoing platform support through May 2030 with potential extension to 2032.

    🇬🇧United Kingdom· LondonPublished 11 Sept 2026· 1 month agoviaFind a Tender
    Awarded
    £1.5m
    Published 11 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £1,500,000
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • HS
      Halo Service Solutions
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 month ago.

    11 September 2026
    Awarded — no open tender advertised

    Brief

    The National Audit Office (NAO), the UK's independent public spending watchdog, is procuring an enterprise-grade IT Service Management (ITSM) solution to support internal operations across the organisation. Key Requirements: - Provision, implementation, configuration, and ongoing support of a scalable ITSM platform - Core functionality: incident management, service requests, change management, asset and configuration management, workflow automation, reporting, and governance - Integration with Microsoft-based digital estate and secure data migration from incumbent system - Intuitive user interface with configurable workflows and accessible reporting, requiring minimal external consultancy - Robust platform support including routine updates, security maintenance, patching, and vulnerability management aligned with industry best practice Deliverables: - Controlled transition with minimal business disruption - Service readiness and go-live support - Comprehensive platform governance and security assurance - Sustainable product roadmap and long-term service continuity Timeline and Value: - Contract start: 2 November 2026 - Six-month mobilisation period with service go-live: 1 June 2027 - Initial term: 3 years (to 31 May 2030) - Extension options: up to 2 additional 12-month periods (maximum end date 31 May 2032) - Maximum contract value: £1.8 million (inclusive of VAT) over full potential 5-year term

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, NATIONAL AUDIT OFFICE has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. Halo Service Solutions1× · 33%
    2. Fivium Limited1× · 33%
    3. IDEAGEN TECHNOLOGY LIMITED1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-068e3b

    Your fit

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    This went to Halo Service Solutions. Sonar reads NATIONAL AUDIT OFFICE's work like this against your business — who holds it, and whether you could compete or partner next time.

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    NA
    Buyer
    NATIONAL AUDIT OFFICE
    Sector
    IT & Software