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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsHelpline and Engagement Services
    Awarded contract

    Helpline and Engagement Services

    Awarded
    £447.7k
    Published 17 Jun 2026

    Opportunity to provide helpline support services with customer engagement and multi-channel inquiry management.

    🇬🇧United Kingdom· EnglandPublished 17 Jun 2026· 4 months agoviaFind a Tender
    Awarded
    £447.7k
    Published 17 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £447,749
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • FR
      Freeva
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    17 June 2026
    Awarded — no open tender advertised

    Brief

    This opportunity seeks qualified service providers to deliver comprehensive helpline and engagement services. The successful vendor will establish and maintain a responsive customer support helpline, manage inquiries from multiple channels, and implement engagement strategies to support end-users. Services should include call handling, query resolution, customer relationship management, and ongoing engagement activities. Bidders should demonstrate experience in helpline operations, customer service excellence, staff training capabilities, and performance metrics reporting. The service aims to improve customer satisfaction, reduce response times, and build stronger relationships with users through accessible, professional support.

    Track record

    11 awards · 10 winners
    Open field

    No single supplier dominates the field.

    In this category, The Police and Crime Commissioner for Leicestershire has awarded 11 contracts to 10 suppliers.

    Who wins here
    1. Freeva2× · 18%
    2. BETTER TIMES LTD.1× · 9%
    3. Century Fire & Security Ltd1× · 9%
    4. Turning Point Services1× · 9%
    5. JONES CONSULTING LIMITED1× · 9%
    6. PUROSEARCH LIMITED1× · 9%

    +4 more suppliers

    Across this category, the most active winners are ATKINSALTRAD, Elis uk Ltd, ELIS — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06b6d5

    Your fit

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    PC
    Buyer
    The Police and Crime Commissioner for Leicestershire
    Sector
    Professional Services