BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsHelpline and Engagement Services
    Awarded contract

    Helpline and Engagement Services

    Awarded
    £447.7k
    Published 17 Jun 2026

    Opportunity to provide helpline support services with customer engagement and multi-channel inquiry management.

    🇬🇧United Kingdom· EnglandPublished 17 Jun 2026· 2 months agoviaFind a Tender
    Awarded
    £447.7k
    Published 17 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £447,749
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • FR
      Freeva
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    17 June 2026
    Awarded — no open tender advertised

    Brief

    This opportunity seeks qualified service providers to deliver comprehensive helpline and engagement services. The successful vendor will establish and maintain a responsive customer support helpline, manage inquiries from multiple channels, and implement engagement strategies to support end-users. Services should include call handling, query resolution, customer relationship management, and ongoing engagement activities. Bidders should demonstrate experience in helpline operations, customer service excellence, staff training capabilities, and performance metrics reporting. The service aims to improve customer satisfaction, reduce response times, and build stronger relationships with users through accessible, professional support.

    Track record

    9 awards · 8 winners
    Open field

    No single supplier dominates the field.

    In this category, The Police and Crime Commissioner for Leicestershire has awarded 9 contracts to 8 suppliers.

    Who wins here
    1. Freeva2× · 22%
    2. Century Fire & Security Ltd1× · 11%
    3. Turning Point Services1× · 11%
    4. JONES CONSULTING LIMITED1× · 11%
    5. PUROSEARCH LIMITED1× · 11%
    6. THE THAMES VALLEY PARTNERSHIP trading as Hope After Harm1× · 11%

    +2 more suppliers

    Across this category, the most active winners are ATKINSALTRAD, ELIS, Marston Holdings Ltd — the field to beat, or your route in as a partner.

    More from The Police and Crime Commissioner for Leicestershire

    4 listingsView all →
    AwardedHealthcare & Medical🇬🇧United Kingdom

    Substance Misuse Treatment and Support Services

    Sought: Qualified provider to deliver integrated substance misuse treatment and support services including counseling, rehabilitation, and ongoing care for individuals with alcohol and drug dependencies.

    £262,146The Police and Crime Commissioner for Leicestershire
    Published 9 Sept 2026
    AwardedSocial Care🇬🇧United Kingdom

    Victim Support Services

    Provision of support services to help victim survivors access counseling, case management, and recovery assistance.

    £32,000The Police and Crime Commissioner for Leicestershire
    Published 8 Sept 2026
    AwardedDefence & Security🇬🇧United Kingdom

    Glock Pistol Supply

    Procurement opportunity for the supply and provision of Glock firearms to qualified and licensed vendors.

    £56,786The Police and Crime Commissioner for Leicestershire
    Published 8 Sept 2026
    AwardedIT & Software🇬🇧United Kingdom

    CACI Acorn Software License

    Opportunity to supply CACI Acorn software licensing and related support services.

    £74,456The Police and Crime Commissioner for Leicestershire
    Published 8 Sept 2026

    Open in Professional Services

    4 open listingsView all →
    Professional Services🇬🇧United Kingdom

    Develop Community Resilience Action Plan for Armagh City, Banbridge and Craigavon Borough Council

    Consultant services required to develop a weather resilience action plan for Armagh City, Banbridge and Craigavon Borough Council under the PEACEPLUS initiative.

    City of Armagh Banbridge and Craigavon Borough Council
    Published 14 Sept 2026
    Professional Services🇮🇪Ireland

    Waterways Ireland Estate Management Strategy

    Waterways Ireland seeks development of a comprehensive Estate Management Strategy by March 2027 to optimize property portfolio alignment with corporate objectives and financial sustainability.

    est.€100,000Waterways Ireland
    Published 14 Sept 2026
    Professional Services🇮🇪Ireland

    Dublin Airport Capital Projects Efficiency Assessment

    The IAA seeks an Independent Fund Surveyor to assess the efficiency and economic impact of Dublin Airport's capital projects.

    THE IRISH AVIATION AUTHORITY
    Published 14 Sept 2026
    Professional Services🇮🇪Ireland

    Ireland – Spoken Language Interpreting Services Framework Agreement

    Ireland seeks qualified interpreting service providers to supply face-to-face, telephone, and video remote interpreting services across multiple languages under a new framework agreement.

    est.€75,000,000THE OFFICE OF GOVERNMENT PROCUREMENT
    Published 14 Sept 2026
    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06b6d5
    PC
    Buyer
    The Police and Crime Commissioner for Leicestershire
    Sector
    Professional Services