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    ContractsComplaint Investigation Support Services
    Awarded contract

    Complaint Investigation Support Services

    Awarded
    £479.9k
    Published 3 Jul 2026

    Support services contract for investigating and processing complaints of bullying, harassment, and sexual misconduct via telephone and email.

    🇬🇧United Kingdom· LondonPublished 3 Jul 2026· 3 months agoviaFind a Tender
    Awarded
    £479.9k
    Published 3 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £479,857
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • VS
      VICTIM SUPPORT
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    3 July 2026
    Awarded — no open tender advertised

    Brief

    This contract seeks a service provider to deliver comprehensive telephone and email support services for investigating complaints related to bullying, harassment, and sexual misconduct. The successful contractor will handle intake calls, email correspondence, and provide frontline assistance to complainants seeking to report incidents. Services should include professional, confidential handling of sensitive matters, preliminary information gathering, and support in directing cases to appropriate investigation teams. The provider must demonstrate experience in managing sensitive interpersonal conflict matters, maintaining strict confidentiality, and providing trauma-informed support to individuals reporting harassment or misconduct.

    Track record

    7 awards · 7 winners
    Open field

    No single supplier dominates the field.

    In it software, Corporate Officer of the House of Commons has awarded 7 contracts to 7 suppliers.

    Who wins here
    1. AECOM LTD1× · 14%
    2. VICTIM SUPPORT1× · 14%
    3. BOW TIE TELEVISION LTD1× · 14%
    4. SmartBlue Limited1× · 14%
    5. COMPUTACENTER UK LTD1× · 14%
    6. Reply Limited1× · 14%

    +1 more supplier

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    The British Library is seeking supplier input through a market consultation to develop tender requirements and procurement strategy for transforming its Technology Operations function.

    £15,000,000indicativeBritish Library
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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-045185

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    CO
    Buyer
    Corporate Officer of the House of Commons
    Sector
    IT & Software