Complaint Investigation Support Services

This contract seeks a service provider to deliver comprehensive telephone and email support services for investigating complaints related to bullying, harassment, and sexual misconduct. The successful contractor will handle intake calls, email correspondence, and provide frontline assistance to complainants seeking to report incidents. Services should include professional, confidential handling of sensitive matters, preliminary information gathering, and support in directing cases to appropriate investigation teams. The provider must demonstrate experience in managing sensitive interpersonal conflict matters, maintaining strict confidentiality, and providing trauma-informed support to individuals reporting harassment or misconduct.