Contractor Management and Work Authorization SaaS Platform

Severn Trent Water is conducting preliminary market engagement to identify Software-as-a-Service (SaaS) solutions for digitizing contractor management and work authorization processes. Currently, contractor governance activities are fragmented across email, spreadsheets, SharePoint, and paper records, creating inconsistencies and limiting visibility. The organization seeks to understand market maturity and identify potential solutions that can provide centralized contractor governance, digitized work authorization workflows, permit-to-work management, and comprehensive audit capabilities across multiple operational business units (wastewater operations, water operations, bio resources, and property). Required features include contractor repository management with competency tracking, work request and approval workflows, Risk Assessment Method Statement (RAMS) management, permit lifecycle management, real-time visibility into contractor activities, audit and assurance recording, and mobile accessibility for field-based users. Suppliers should respond with information about their SaaS platform architecture, capability mapping (identifying native, configurable, integrated, or custom-developed features), deployment approach, mobile and reporting capabilities, customer scale examples, and commercial model. This is a preliminary market engagement exercise, not a formal tender or procurement commitment.