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    ContractsCall Centre Support Services for University of Bedfordshire 2026
    Awarded contract

    Call Centre Support Services for University of Bedfordshire 2026

    Awarded
    £137.6k
    Published 19 Jun 2026

    University of Bedfordshire invites suppliers to provide call centre support services for 2026, handling customer inquiries and administrative calls.

    🇬🇧United Kingdom· EnglandPublished 19 Jun 2026· 4 months agoviaFind a Tender
    Awarded
    £137.6k
    Published 19 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £137,580
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Education & Training
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • EC
      Echo-U Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    19 June 2026
    Awarded — no open tender advertised

    Brief

    The University of Bedfordshire is seeking a qualified service provider to deliver comprehensive call centre support services throughout 2026. This opportunity encompasses inbound and outbound call handling, customer service support, and administrative assistance to support the university's operations. Suppliers should be experienced in delivering professional call centre services, managing high call volumes, and maintaining service quality standards. The contract will run through 2026 and requires providers with demonstrated expertise in educational institution support, trained staff, and modern call centre technology infrastructure.

    Track record

    16 awards · 6 winners
    Open field

    No single supplier dominates the field.

    In professional services, UNIVERSITY OF BEDFORDSHIRE has awarded 16 contracts to 6 suppliers.

    Who wins here
    1. EBSCO INTERNATIONAL INC6× · 38%
    2. THE COPYRIGHT LICENSING AGENCY LTD3× · 19%
    3. Southern Universities Management Services (SUMS Consulting)3× · 19%
    4. LONDON METROPOLITAN UNIVERSITY2× · 13%
    5. Echo-U Limited1× · 6%
    6. Concept Event Solutions Ltd1× · 6%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-068349

    Your fit

    Could you win the next one?

    This went to Echo-U Limited. Sonar reads UNIVERSITY OF BEDFORDSHIRE's work like this against your business — who holds it, and whether you could compete or partner next time.

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    UB
    Buyer
    UNIVERSITY OF BEDFORDSHIRE
    Sector
    Education & Training