Out of Hours Call Handling Service

Phoenix Community Housing, a resident-led not-for-profit housing association, is seeking a qualified supplier to provide out of hours telephone call handling services for its residents. The organization manages approximately 8,000 homes across the Bellingham, Downham, and Grove Park areas of South Lewisham, London, and receives roughly 9,000 calls annually. The successful supplier must demonstrate a proven track record in delivering high-quality call handling services, possess comprehensive knowledge of housing association operations, and have sufficient resources to ensure seamless service delivery during out of hours periods. Suppliers should be prepared to handle routine inquiries, emergencies, and resident requests with professionalism and efficiency.