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    ContractsOut of Hours Call Handling Services - Market Engagement Survey
    Open tender

    Out of Hours Call Handling Services - Market Engagement Survey

    Contract value
    £625k
    Published 27 Oct 2026

    Hedyn is conducting a market engagement survey to gather service provider insights on best practices and innovations for out-of-hours call handling services to inform its future procurement.

    🇬🇧United Kingdom· WalesPublished 27 Oct 2026· TodayviaFind a Tender
    Contract value
    £625k
    Published 27 Oct 2026

    Decision brief

    4 fields
    • Contract value
      £625,000indicative
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Wales

    Lifecycle

    Open

    Open tender — no closing date published. Opened today.

    27 October 2026
    Open tender · no closing date published

    Brief

    Hedyn, the second largest housing association in Wales, is seeking feedback from service providers to help shape its future out-of-hours call handling service. Hedyn was formed in April 2025 following the merger of Melin Homes Limited and Newport City Homes Housing Association Limited, and manages approximately 15,000 properties across South-East Wales, including social rented homes, shared ownership properties, supported housing and communal buildings. This preliminary market engagement exercise invites suppliers to complete a Microsoft Forms questionnaire to share insights on current market practices, service delivery models, innovation, and best practice. Hedyn is particularly interested in understanding how to improve service efficiency and resident experience, and in learning about emerging sector trends. The questionnaire closes on 17th November 2025 at 12:00pm. Responses will be reviewed and used to inform Hedyn's service requirements, specification and future procurement approach. This is an information-gathering exercise only; respondents should note that any costs incurred will not be reimbursed, and information provided may be used in the development of the service specification and procurement strategy.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-0791b7

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    Buyer
    Tai Hedyn Limited
    Sector
    Professional Services