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    ContractsAmazon Connect Platform Licence
    Awarded contract

    Amazon Connect Platform Licence

    Awarded
    £738k
    Published 14 Jul 2026

    RBKC has awarded a 36-month Service Contract to Amazon Web Services for Amazon Connect platform licence delivery via G-Cloud 14.

    🇬🇧United KingdomPublished 14 Jul 2026· 1 months agoviaFind a Tender
    Awarded
    £738k
    Published 14 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £738,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • AW
      Amazon Web Service
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    14 July 2026
    Awarded — no open tender advertised

    Brief

    The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to Amazon Web Services for the delivery of Amazon Connect platform licence. This is a 36-month contract that was procured via Direct Award using the G-Cloud 14 Lot 2 Framework. Amazon Connect is a cloud-based contact centre solution that enables organisations to deliver customer service across multiple channels including voice, chat, and task management. The platform provides scalable infrastructure, integrated analytics, and workforce management capabilities for managing customer interactions efficiently.

    Track record

    12 awards · 8 winners
    Open field

    No single supplier dominates the field.

    In it software, ROYAL BOROUGH OF KENSINGTON AND CHELSEA has awarded 12 contracts to 8 suppliers.

    Who wins here
    1. Change Network Limited2× · 17%
    2. PRICEWATERHOUSECOOPERS LLP2× · 17%
    3. PHOENIX SOFTWARE LTD2× · 17%
    4. Amazon Web Service2× · 17%
    5. NCC Group1× · 8%
    6. Abavus Ltd.1× · 8%

    +2 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, SOFTCAT LTD - FCA — the field to beat, or your route in as a partner.

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    Amazon Connect Platform License

    RBKC has awarded a 36-month service contract to Amazon Web Services for the supply of Amazon Connect platform licenses via G-Cloud 14 framework.

    £738,000ROYAL BOROUGH OF KENSINGTON AND CHELSEA
    Published 14 Jul 2026

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06ca75
    RB
    Buyer
    ROYAL BOROUGH OF KENSINGTON AND CHELSEA
    Sector
    IT & Software