Structural and Insurance Repair Services for Properties

Citizen is seeking to appoint up to 4 contractors to deliver structural repair and associated remedial services for properties affected by fire, flood, structural damage, and other disrepair issues. This is an opportunity to join Citizen's framework and provide high-quality, value-for-money repair services to their customers. Key Details: - Estimated contract value: approximately £100,000 per annum, £200,000 over the full term (subject to case volume and complexity) - Contract duration: 12 months with option to extend for a further 12 months based on satisfactory performance against KPIs - Up to 4 contractors may be appointed; final number depends on submission quality - Services required: structural repairs, insurance-related repairs, and associated remedial works Eligibility Requirements (strictly enforced): - Bidders must be Small-Medium Enterprises (SME): turnover less than £44 million and fewer than 250 employees - Bidders must be locally based in the West Midlands: registered office or permanent base with 12+ months of meaningful business operations in the region - All eligibility criteria must be evidenced in your submission or your bid will be excluded Submission Instructions: - Register and log in to the Citizen E-Procurement portal to express interest - Upload bid documents using the 'Attach Documents' button - Submit your bid via 'Submit Return' before the deadline - Direct all clarification questions through the portal's correspondence function; answers will be shared with all tenderers - Do not base submissions on informal discussions with Citizen staff - For technical support with the portal, contact In-Tend on 0845 557 8079 or +44 (0) 114 407 0065